Limnforge

Refund Policy

Last updated: 10 September 2026.

This policy covers purchases of Limnforge Studio (“the Software”) and optional Support & Updates renewals offered by Whitehand Publishing Pty Ltd, Australia. Read it alongside the EULA, website Terms and the sale terms presented at checkout. Our money-back guarantees are additional to, and do not replace, your statutory rights.

1. Who handles your payment and refund

The Merchant of Record (MoR)—the seller identified at checkout and on your receipt—handles payment, applicable transaction taxes and refund processing under its sale terms and applicable law. You can contact that MoR using the refund or support details on your receipt, or email support@limnforge.com and we will help arrange your request. This does not remove Whitehand Publishing’s own obligations or remedies available against us.

2. 14-day money-back guarantee for Studio

If Limnforge Studio is not right for you, request a full refund of your Studio purchase within 14 calendar days of purchase. You do not need to give a reason. Downloading, installing or trying the Software does not disqualify you from this voluntary guarantee.

Send your request to us or the MoR within that period; it does not need to finish processing within those 14 days. Include your order number or other reasonable proof of purchase so the transaction can be located. Feedback is welcome but is not a condition of this guarantee.

3. Support & Updates renewal refunds and cancellation

You can request a full refund of an optional annual Support & Updates renewal within 14 calendar days of the renewal charge, without giving a reason. This applies even if you have already downloaded or installed updates during that renewal period.

Cancelling automatic renewal stops future renewal charges; it does not by itself request a refund of a charge already made. To request a refund, contact us or the MoR. You may use the subscription-management option provided with your purchase or contact us for help cancelling renewal.

Non-renewal or cancellation of Support & Updates does not terminate a fully paid permanent Studio licence. Refunding a renewal removes the additional support/update entitlement purchased by that renewal, but does not refund or cancel the original Studio purchase. We will explain any resulting entitlement adjustment; installing an update is not a reason to refuse the 14-day renewal refund. Mandatory rights remain unaffected.

4. Requests after 14 days and problems with the Software

The voluntary guarantees above do not limit the time available for a remedy under applicable law. If the Software is faulty, not as described or otherwise fails to meet a legal requirement, you may be entitled to repair, replacement, a price reduction, refund or other remedy, depending on the circumstances and applicable law. Those rights do not depend on our discretion or on completing a support investigation within 14 days.

Contact us with your Software version, operating system and a description of the problem so we can assess and assist. Any troubleshooting or evidence requested must be reasonable and must not prevent you from exercising a statutory right. For change-of-mind requests outside the voluntary guarantee, we may consider a refund case by case, without affecting mandatory remedies.

5. Digital supply and statutory cancellation rights

Some jurisdictions provide cancellation or withdrawal rights for distance purchases, with specific rules for digital content and services. Downloading or opening the Software, or accepting the EULA, does not by itself establish a legally effective waiver of those rights. Any required express consent to immediate digital supply and acknowledgement of its effect must be obtained through the applicable purchase process and confirmed as required by law.

Even where a statutory withdrawal right is validly lost following immediate digital supply, our voluntary 14-day guarantees above still apply. Rights concerning faulty or misdescribed Software remain available where required by law.

6. Processing and the effect of a refund

Refunds are normally returned through the MoR to the original payment method, unless another arrangement is required by law or agreed with you. The time for the credit to appear depends on the MoR and payment provider; contact us or the MoR if it has not arrived within the timeframe given to you. This does not extend any legally required refund deadline.

A full refund that cancels the original Studio purchase ends the licence granted by that purchase, subject to applicable law. You must stop using the affected Software licence and uninstall the affected copies, except where continued use or retention is permitted by law. A partial refund or price reduction does not automatically cancel the licence.

You may retain your own project materials and exports. A refund does not transfer ownership of your creative work to us or authorise us to erase local projects. This is distinct from cancelling or refunding a Support & Updates renewal, which does not cancel the original permanent licence.

7. Separate AI-provider charges

AI usage charges arise under your separate provider account and are not part of the Limnforge purchase price. A Limnforge refund does not automatically refund those charges, and we cannot directly reverse transactions billed by OpenAI or another independent provider. Contact the relevant provider about its charges. This does not exclude compensation or another remedy we may legally owe for our own breach, statements or conduct.

8. Your mandatory rights

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those guarantees or other rights and remedies that cannot lawfully be excluded under the law applicable to you. Protections may apply in your place of residence and may vary by country, state or province. Neither a voluntary refund period nor a condition of a voluntary guarantee restricts a statutory remedy.

We will not apply a future policy change retrospectively to remove a refund commitment applicable to your purchase or renewal. Contact us if a material change to the agreement or generation dependencies affects your purchase; any remedy required by applicable law remains available.

9. Contact

Email support@limnforge.com with your order reference and request, or use the MoR contact on your receipt. Do not send API keys, passwords or full payment-card details. Request information is handled as described in our Privacy Policy.